Troubleshooting
Guidance on how to troubleshooting errors
Error: [Pay Code] must be entered in XXX days segmentsHaving issues submitting leave when using the part time leave and duration buttons
Error: 'There is not enough entitlement to record [PAY CODE] on [DATE]'When keying hours on the Maintain Hours screen OR recording absences via Record Absence Details screen on Back-Office, error shows.
Back Office: Manager unable to see employee on WFM but can see them on Manager DashboardManager unable to see employee on Team Scheduler on WFM screen but can see them on My Teams screen on Manager Dashboard
Error: 'This person record cannot be deleted as WFM Transactions have already been entered against it'When trying to delete the user, the below error appears and we can't proceed
Error: 'You are not rostered to work on this day' when applying for leaveEmployee unable to apply for leave request in CorePortal.
Error: 'Entry/Modification/Deletion of the data during this period is restricted' when deleting an historic absence fix for Back OfficeUnable to delete a historic absence in the Record Absence Details screen.
Error: 'This record cannot be edited as it is historical'Guidance on error message: 'This record can not be edited as it is historical'
Error: 403 Forbidden appears when updating the notification body of a trigger pointWhen updating the notification body of a trigger point, '403 forbidden' appears and it's not possible to save
User Defined Calendar periods are not in correct order on WFM Admin, Company and Calendar ConfigWhen viewing User Defined Calendar Periods, the periods aren't showing in the correct order
Employees are able to clock outside their geolocationThis article shows you how to prevent employees from clocking outside their assigned geolocation by enabling the relevant menu option.
Unable to Book Annual Leave on the Native AppThis guide helps you resolve the issue where employees are unable to book Annual Leave through the Native App.
Portal: Roll Back User Defined Periods in System CalendarsThis guide explains how to roll back a user defined period in system calendars when necessary.
Error: "There are no patterns set up for this person"Unable to apply a roster change for employee via Team Scheduler. Error: "There are no patterns set up for this person"
Error: Invalid File Format during File UploadGetting 'invalid date entered' error while trying to upload file on PeopleHub
Error: 'An unexpected error occurred'Guidance on how to address the error - 'An unexpected error occurred'
Error: You do not have access to approve or sign off hoursLearn how to resolve the "You do not have access to this approve/sign off hours" error in Manager Self Service.
Error - 'Person does not exist' when viewing an employee in Record Absence Detail or Maintain HoursLearn how to resolve the Person does not exist error when trying to view an employee in Record Absence Detail or Maintain Hours in CoreTime
Warning: '[PAY CODE] cannot be entered outside of the balance period for [BALANCE]'Cannot enter leave outside the current open Balance Period
Back-Office is running slow or frozenWhat are the factors that can cause the Back Office to run slow?
Error: Cannot access insight reportWhy can't I access an Insight Report?
Error: 'Changes on DD-MM-YYYY not allowed as the date is before the earliest input date'Error: 'Changes on DD-MM-YYYY not allowed as the date is before the earliest input date'
Back Office Error: The user needs to be created through Core User Security before Forms Access can be grantedTo resolve the Back Office error that occurs when setting up a new system user without the correct security setup in Core User Security.
Error: Approve or Sign Off button missingApprove button missing / Sign off button missing
Hours not calculating on Maintain Hours for all or a group of employeesDiscover the common causes why hours may not calculate on the Maintain Hours screen for multiple employees.
Floating Entitlement for Re-Hired Employee is IncorrectFloating Entitlement for re-hired employee is incorrect
Error: 'Failed Contact Support' when generating timesheetsUsers encounter the error ‘Failed – Contact Support’ when actioning final stage of generation of timesheets
Error: Clocking Changes not allowed – Maintain clocking indicator is offError: Clocking Changes not allowed - Maintain clocking indicator is off
Resolve overtime hours not displaying on approve/sign off screensFix the issue where overtime hours do not appear in the Approve/Sign off Hours or Approve Overtime screens
Error: You do not have access to this person's calendar on Employee CalendarWhy managers may see the message "You do not have access to this person's calendar" when using the Employee Calendar, and how to resolve it.
Error: You may not have access to this leave request, please try again in 10 mins or contact an administratorThis article explains why a manager may see this error when trying to approve a leave request via the Team Calendar, and how to resolve it.
Error: No permission to add documents when trying to add a document to an absence type or pay codeWhy you may receive a “no permission to add documents” error when adding documents to an absence type or pay code and how to resolve it.
Error: You do not have access to 'get settings global' in the web services system. Please contact your system administratorThere are a number of screens (some of which are listed below) require the menu option to be enabled:
Error: You do not have access to menu profile in the Web services systemHow to fix the error message about lacking access to a menu profile in the Web services system.