You can resolve missing overtime hours on approval screens by ensuring employee email addresses are correct and that managers have the appropriate role access for their work groups. This guide explains how to update email addresses in both the Portal and Backoffice and how to verify and assign manager roles.
Cause 1: Employee email address missing or incorrect
Overtime hours may not display if the employee’s work email address is empty or incorrect. Update this information using the steps below.
Update work email address in Portal
Log in to the Portal.
Go to People Management.
Search for the employee and select View.
Choose Contact Information.
In the Work Email Address field, click the ellipses (…) and select Edit.
Add or update the employee’s Work Email Address.
Click Save.
Update work email address in Backoffice
Log in to CorePersonnel in the Backoffice.
Select Maintenance.
Choose Personal Profile.
Click on Addresses / Contacts.
Update the Email Address as needed.
Click Save.
Cause 2: Manager role access not set for employee’s work group
If the manager lacks the required role access for the employee’s work group, overtime hours may not show on approval screens.
Verify and assign manager role access in Backoffice
Log in to CorePersonnel.
Select Reference.
Click Maintain Organisational Roles.
Query the employee’s Work Group.
If the manager is not listed, assign the manager with Manager Role Access for that Work Group.
Verify and assign manager role access in Portal
Log in to the Portal.
Go to People Management.
Select Data Centre.
Choose People Management.
Click Maintain Organisational Roles.
Query the employee’s Work Group.
If the manager is not present, assign the manager with Manager Role Access for that Work Group.
If overtime hours still do not display after these steps, verify the employee’s and manager’s profiles for any other missing or incorrect details, or contact your system administrator for further assistance.