If a manager tries to approve or sign off hours in the portal and receives the error "You do not have access to this approve/sign off hours," it usually means they don’t have the correct access permissions assigned.
You can resolve this by enabling the Approve Hours and Sign-off Hours options on their Manager Self Service user profile.
Check and enable the Approve Hours or Sign-off Hours permissions
Using Back Office
Open CoreTime.
Go to System Params.
Select System Users.
Set Access Type to Manager Self Service.
Search for the manager using their username.
In the user record, enable the option Approve Hours and/or Sign-off Hours as required.
Click Save.
Using Portal
Open the WFM Admin Dashboard.
Go to WFM Configuration.
Click WFM System Users Configuration.
Search for the relevant employee and click Edit.
Enable the Approve Hours and/or Sign-off Hours option.
Click Save.
If you don’t have access to WFM System User Configuration
Follow these steps to add the WFM System Users Configuration menu profile:
Go to Security.
Select User Management.
Search for your employee number.
Click Manage Account.
Select Menu Profiles.
Search for the menu profile WFM_SYSTEM_USERS_CONFIG.
Enable this profile for your account.
Click Save.
📌Note: After making this change, log out and log back into the portal to see the WFM System Users Configuration option