If no data is visible in the Approve/Sign Off tab, this is usually due to configuration settings. Several checks are required in both the Portal and Back Office to correct this.
Check access to Team Scheduler
In the Manager Dashboard, click Calendar.
If no data is displayed, ensure the Manager Toolbox - Team Scheduler option is enabled for your menu profile. Without this, the system may not display the relevant hours.
Verify Org Role and Org Group configuration
Go to Portal Parameters and confirm the following are set correctly:
cp_app_signoff_org_group
cp_app_signoff_org_role
Ensure the user logging into the Portal has access to these Org Groups.
Check screen columns are configured in Back Office
In Back Office, go to CoreTime or CoreRoster.
Select System Params, then Reference K-P.
Click MSS Sign Off Summary Display.
Ensure the Base Hours On field is set to Pay Code Listing.
Verify Global Parameters settings
In Back Office, go to CoreTime or CoreRoster.
Select System Params, then Reference D-J.
Click the CoreTime MSS tab.
Check the following settings are correctly configured:
Manager Toolbox Authorise Summary
Sign Off & Approval Allowed