Why this happens
This issue typically occurs due to one of the following reasons:
Cause | Description |
Menu access not assigned | The manager’s menu profile does not include document upload permissions. |
Document type not set up correctly | The required document type is missing or not enabled for manager use. |
Pay Code does not support document upload | The Pay Code linked to the absence is not configured to accept document uploads. |
How to resolve the issue
Check the manager’s menu profile
Ensure the manager has the correct menu profile and menu option enabled.
Check the manager is assigned the COREPORTAL_MANAGER menu profile.
Within that profile, ensure the following menu option is enabled:
Coreportal – Manager Document Upload
Set up the Document Type correctly
In Back Office:
Go to Core Personnel.
Select Reference D-J.
Click Document Types.
Check if the required document type exists (e.g., Absence Supporting Documents).
If not, create it.
Click Options.
Enable the following options:
MSS (Manager Self-Service)
ESS (Employee Self-Service) (if employees also need access)
In front of MSS and/or ESS, check the Add box to allow document uploads.
Click Save.
In Core Portal:
Go to People Management.
Select Data Centre.
Click Reference Data, then Document Type.
Click Options.
Enable the following:
MSS (Manager)
ESS (Employee) (if required)
Check the Add box next to MSS and/or ESS.
Click Save.
Configure the Pay Code to support document uploads
In Back Office:
Go to CoreTime.
Select System Params, then Pay Codes.
Query the relevant Pay Code.
From the dropdown list, select Documents.
Select the correct Document Type.
To make document upload mandatory, enable Supporting Documentation Required.
Click Save.
In Core Portal:
Go to WFM Admin Dashboard.
Select WFM Configuration, then Pay Codes.
Query the relevant Pay Code.
Click the ellipsis (...), then select View/Edit Pay Code.
Go to the Leave Request Documents section.
Select the Document Type from the dropdown list.
To make document upload mandatory, enable Supporting Documentation Required.
Click Save.