This error occurs when the document type is not active or permissions are not properly set in the Portal, or when the pay code does not support the required document type. You can fix this by activating the document type, updating permissions, and ensuring the pay code supports the document type in both Portal and Back-Office.
Activate document type and set permissions in the Portal
Before you start, ensure you have appropriate administrator access in the Portal.
To activate the document type and set permissions:
In the Portal, go to People Management.
Select Data Centre and click View All.
Search for Document Types.
Select the relevant document type (for example, Absence Supporting Documents).
Click the ellipsis (...) and select Options.
Enable MSS to allow managers and admin users to add this document type.
Enable ESS to allow employees to add this document type.
Enable the Active slider to make the document type active.
Click Save.
Ensure the pay code supports the document type in the Portal
Follow these steps to check and update the pay code:
In the Portal, go to WFM Admin Dashboard.
Select WFM Configuration.
Select Pay Codes.
Search for the relevant pay code.
Click View on the pay code.
Scroll to the Leave Request Documents section.
Update the document type if needed.
Save any changes.
Verify and update pay code settings in Back-Office
Before proceeding, ensure you have access to Back-Office with the necessary permissions.
In Back-Office, go to Core Time.
Select System Params.
Click Pay Codes.
Search for the pay code in question.
Select Documents.
Untick or update the field Supporting Documentation Required as needed.
Click Save.
Once these steps are completed, users will be able to add documents to the relevant absence type or pay code using the activated document type.