If an absence type is missing from the Leave Type drop-down when recording an absence, it’s likely that the pay code isn’t assigned to the employee’s pay code group. To resolve this, follow the steps in each section below in order.
Mark the pay code as an absence
From the dashboard menu, Click WFM Admin Dashboard
Select WFM Configuration, then Click Pay Codes.
Next to the relevant pay code, click the three-dot menu.
Select View/Edit Pay Code then select the Absence indicator check box.
Click Save.
Add the pay code to a pay code group
From the dashboard menu, click WFM Admin Dashboard.
Click WFM Configuration then click Pay Code Groups.
Select the relevant pay code group.
Add the required pay code to the group’s list.
Click Save.
Verify Pay Code Group Access for the Employee
Verify the following three areas to ensure the employee is assigned the correct pay code group.
Employee Level
Go to WFM Admin Dashboard, then WFM Person Maintenance.
Next to the employee, click the three-dot menu, then View/Edit.
Go to the Personal Groups section and check the assigned Pay Code Group.
If the correct group is missing, add the required Personalised Pay Code Group.
System User Level
Go to WFM Admin Dashboard, then WFM Configuration
Click on WFM System Users Configuration.
Next to the employee, click the three-dot menu, then View/Edit.
Under Access Privileges, check Pay Code Access Groups.
If the correct group is missing, add the required Personalised Pay Code Group.
Work Group Level
Go to WFM Admin Dashboard, then WFM Configuration
Click Work Group.
Next to the employee’s Work Group, click the three-dot menu, then View/Edit Work Group.
Go to Group Codes and check for the correct Personalised Pay Code Group.
If it’s missing, add the appropriate group.
Check if the Pay Code is Marked as HR Only
In the WFM Admin Dashboard, go to WFM Configuration > Pay Codes.
Locate the relevant Pay Code, click the three-dot menu, then View/Edit Pay Code.
If HR Only is enabled, only system users with the HR User privilege can access this Pay Code.
Grant HR User Access (If Required)
If the Pay Code is marked HR Only, ensure the employee has the HR User parameter enabled.
On the Portal:
Go to WFM Admin Dashboard, then WFM Configuration > WFM System Users Configuration.
Next to the employee, click the three-dot menu, then View/Edit.
If the user isn’t created yet:
Click Create New User.
Set Access Type to Portal Access.
Enter the employee number and select the company number.
Assign the required Access Privileges, Work Groups, and Departments.
Turn on the HR User toggle.
On Back Office:
Go to CoreTime, then System Params, then System Users.
Search for the employee.
If the user isn’t registered:
Set Access Type to Manager Self Service.
Enter the employee number.
Tick the Active checkbox.
Assign the required Access Privileges, Work Groups, and Departments.
Enable the HR User parameter.
Grant Access to WFM System User Configuration (If Needed)
If the user doesn’t see WFM System Users Configuration:
In the search bar, search for Security, then click the menu.
Select User Management.
Next to the relevant user, click the three-dot menu, then select Manage Account.
Under Menu Profiles, search for WFM_SYSTEM_USERS_CONFIG.
Enable the Active toggle.
Log out and back in to apply the change.