The error 'Person does not exist' usually means the system user does not have access to the employee's work group, department, or company. You can resolve this by updating the user’s access permissions in CoreTime.
Check the user's access
Follow these steps to check the work groups and departments the user currently has access to:
Open CoreTime.
Click System Params.
Select System Users.
Query the username of the person encountering the error.
Click Access Details to view the work groups and departments assigned to the user.
Update the user's work group or department access
To give the user full access:
In CoreTime, go to System Params.
Select System Users.
Choose the relevant username.
Click Access Privileges.
Enable Access all workgroups/departments.
Click Save.
To give the user specific access:
In CoreTime, go to System Params.
Select System Users.
Click Access Details.
Manually enter the required work groups and departments.
Click Save.
Check the company access
If your organisation uses multiple companies in CoreTime, you must ensure the system user is linked to the correct company.
In CoreTime, go to System Params.
Select System Users.
Query the username.
Check the Company field.
If you need to view an employee in a different company, update the company in the System Users screen.
📌Note: When you change the company linked to your system user, all existing work group and department access will be removed. You will need to re-enter this access after changing the company.