When setting up a new system user in Back Office, you might see this error:
"The user needs to be created through Core User Security before Forms Access can be granted."
This happens when the employee does not have a system user account set up with Manager Self Service (MSS) access in Core User Security. You can fix this by creating the required system user account in CoreTime and granting the correct access privileges.
How to fix the error in Back Office
Follow the steps below to check and create the missing user account.
Go to CoreTime.
Select System Params.
Click System Users.
Query the employee number of the manager in the Username field.
If the user account is not present, create a new System User Account:
Use the employee number as the Username.
Set the Access Type to MSS (Manager Self Service).
Go to the Access Privileges tab.
Grant the appropriate access privileges for the manager.