In order to Sign Off the hours, the user's System User account needs to have 'Maintain Historical Hours' enabled. To enable, follow the steps below on Portal.
Go to WFM Admin Dashboard.
Select WFM Configuration.
Select WFM System User Configuration.
Query the System User.
Click on Access Privileges.
Enable Maintain Historical Hours.
To enable, follow the steps below on Back-Office,
Go to CoreTime.
Select System Params.
Select System Users.
Query the System User.
Click on Access Privileges.
Enable Maintain Historical Hours.
📌 Note: if the user has a Back Office System User account linked to their Personnel Number then 'Maintain Historical Hours' will also need to be enabled for this account
If the above solution does not work, navigate to the 'Global Parameters' screen on Back-Office to check the field, 'Employee Access Based On'.
Go to CoreTime.
Click on System Params.
Select Reference D-J.
Click on Global Parameters.
Click on CoreTime MSS.
Check the field, Employee Access Based On.
📌 Note: If the field is marked as 'Organisational Role', then the ORG role type in the System Users screen will take precedence. If the field is marked as 'Manager before Org role access', then System user will take precedence.
Go to CoreTime.
Click on System Params.
Select System Users.
Change the access type to Organisational Roles.
Query the respective Organisational Roles.
Enable Maintain Historical Hours and click Save.