If a manager can view employees on the My Teams screen but not on the Team Scheduler within WFM, please perform the following checks.
Verify Manager Role Access for the Employee’s Work Group in CorePersonnel
Navigate to CorePersonnel > Reference.
Click Maintain Organisational Roles and then select the ? symbol.
Choose the relevant work group.
If the manager is not listed, assign them Manager Role Access for the work group to which the employee belongs.
Check Manager Role Access by Person
Go to CorePersonnel and then Reference.
Click Maintain Organisational Roles by Person.
Click the ? symbol, select the relevant manager, and verify that they have Manager Role Access for the employee’s work group.
📌Note: Ensuring the manager has the correct role access in both locations should resolve the visibility issue in the Team Scheduler.