This issue usually occurs because there is no leave request process code attached to the relevant pay code as, without the process code, no notifications will appear in the manager's dashboard, or the manager is not set up with Manager Role Access for the employee's Work Group on Core Personnel.
To resolve this issue, follow the steps below.
Back Office
Go to CoreTime.
Select System Params.
Click on Pay Codes.
Query relevant Pay Code.
Select General - 3.
Use the Leave Request Process Code drop-down and select Process Code e.g. LR100.
Use the Leave Request Cancel Process Code drop-down and Select Process Code e.g. CA001.
To test this, submit a new leave request and confirm the email has been generated. This can be checked in Core Personnel, Reference, Utilities, View Email Queue.
Portal
Go to WFM Dashboard, WFM, Configuration, Pay codes.
Query relevant Pay Code and select View/Edit Paycode.
Select Leave Request Settings.
Use the Leave Request Process Code drop-down and select Process Code e.g. LR100.
Click Save.
If you are still encountering an issue please check to see if the manager is set up with Manager Role Access for the employee's Work Group on Core Personnel. To do this, please follow the steps below.
Backoffice
Go to Core Personnel.
Select Reference.
Click Maintain Organisational Roles.
Query the Work Group of the employee.
If not present, setup the manager with Manager Role Access for that Work-Group.
Portal
Go to People Management.
Select Data Centre.
Select People Management.
Select Maintain Organisational Roles.
If not present, setup the manager with Manager Role Access for that Work-Group.
This could also be caused by the work email address field being empty on the employees personnel profile. To do this, follow the steps below.
Portal
Go to People Management
Search for Employee, View
Select Contact Information
Work Email Address, Eclipses, Edit
Add Works Email Address
Click Save