There are 4 possible causes of this issue. View the causes and resolutions below.
The manager has not been assigned the correct Org Role in CorePersonnel.
Assign appropriate Org. Role access on Back-Office. To do this, follow the steps below.
Go to Core Personnel
Select References
Click on Maintain Organisational Roles
Select 'Work Group' in the drop-down field, 'Organisation Group'
Query the respective Work Group
Add the ORG role with the manager's employee number and name
Ensure that the manager is selected for the role and the manager's personnel reference number is added to the person column on this screen.
The username exists but is not linked to an employee in CoreTime
Link the employee's personnel number to the username. Depending on the version, this is completed via the steps below.
Click CoreSecurity, then click Tools.
Click User Management or CoreTime.
Click System Params, then System Users.
The user exists and is linked to an employee, but does not have the required Work Group/Department access.
To grant access to Work Group/Department combination on 'System Users' screen in CoreTime, follow the steps below.
Select Coretime, then click system users.
Enter username.
Add work group or department.
Click Save.
The manager does not have a corresponding CoreSecurity username.
To create a new user account for the manager, follow the steps below.
Select CoreSecurity, then click Tools.
Click User Management.
Enter the username and assign password.
Click Save.