Root Cause
There are two main reasons this error occurs:
The manager does not have the required Menu Profile.
The manager does not have the correct Organisational Role (Org Role) access for the employee’s Work Group.
How leave approvals work in WFM
Access Point | Requirement |
Team Calendar | Requires Org Role Access (Reports to Manager at Work Group level) |
Notification Centre | Requires Menu Profile Access + correct Org Role Access |
📌Note: Admin users cannot approve leave via the Team Calendar unless they have the correct Org Role Access for the employee’s work group.
How to resolve the issue
Check Menu Profile Access (For Notification Centre Approvals)
To enable Notification Centre approvals:
Portal Steps
Go to Security → User Management.
Search for the relevant Menu Profile (e.g., COREPORTAL_MANAGER).
Select Manage Menu Options from the 3-dot menu.
Search for CorePortal - Notification Actions Tab.
Enable this option.
This allows managers to approve requests via the Notification Centre, assuming they have the correct Org Role Access.
Check Org Role Access (For Team Calendar Approvals)
To approve leave via the Team Calendar, managers need Reports to Manager role access at the Work Group Level.
Back Office Steps:
Go to Core Personnel.
Select Reference and then find Maintain Organisational Roles.
Query the Work Group of the employee.
If the manager is not present, assign them Manager Role Access for that Work Group.
Click Save.
Portal Steps:
Go to People Management.
Select Data Centre and then click on People Management.
Click Maintain Organisational Roles.
Search for the Work Group of the employee.
If the manager is not present, assign them Manager Role Access.
Click Save.
Important Scenario to Consider
If the manager did not have the required Org Role Access at the time the leave was requested, they cannot approve it later via the Team Calendar, even if access was added afterward.
Example:
Date | Action |
01-Feb | Employee submits leave request for Work Group ADM123. |
01-Feb | Manager does not have required Org Role. |
02-Feb | Manager is granted Org Role Access. |
Result | Manager cannot approve the request because they lacked access at the time of submission. |
Workaround Options
Option | Action |
Cancel & Resubmit | The employee can cancel the request and submit it again (post Org Role setup). |
Admin Approval | An Admin user with access can approve the request directly. |
Direct Entry | The absence can be entered manually into the system. |
Summary
Team Calendar approvals require Org Role Access.
Notification Centre approvals require Menu Profile Access + Org Role Access.
Requests submitted before access is granted cannot be approved retroactively via Team Calendar.