Cause 1
Ensure each of the below requirements are met by ensuring the employee is applying for the relevant segment of leave in their request.
Go to WFM Admin Dashboard.
Select WFM Configuration.
Click on Work Patterns.
Query the Work Pattern.
Check the Work Pattern Full Day Value.
Click Misc - 1, Full Day Value should be the same as the Default Hours of work pattern.
📌 Note: The balance will be reduced by 0.50 Days rather than 1 Day and will allow leave to be approved in Approve Leave Request
Cause 2
This error can occur if the users balance was set up to only allow for full, half, quarter day segments. Thus, changing the Balance Segment value to 'Blank' will resolve the issue
Go to WFM Admin Dashboard
Select WFM Person Maintenance
Query Employee
Click on Balance tab
Select 3 dots next to the required balance and choose 'Edit Setup'
Change Balance Segment value to 'None'
Click Save
Cause 3
This error can occur if the employee is trying to book 'Absence' for Full Day but the 'Work Pattern' on that day for the employee has 'Default Hours' less than the hours needed for Full Day absence
Take note of the Work Pattern the employee is working on the day of the absence.
Go to WFM Admin Dashboard
Select WFM Configuration
Click on Work Patterns
Query the Work Pattern
Check the Default Hours