You may notice that employees who have left the company still appear in a manager’s Team Scheduler. This usually happens when the System Calendar is not advanced on time, which interrupts the employee’s leaver process. You can fix this by verifying and updating the current period on the System Calendar in Back-Office.
Check and update the current period on the System Calendar
Before you start, ensure you have the necessary permissions to access Back-Office and make changes to the System Calendar.
Follow these steps to check the current period:
In Back-Office, click CoreTime.
Select System Params.
Click on Calendars.
Choose System Calendar.
Enter the relevant Company Code.
Click Current Period to view the calendar period.
If the current period is not up to date, update it accordingly to ensure the leaver process completes correctly and employees no longer appear on the Team Scheduler.
Enter the end date before the period closes
Enter the employee's end date, and process them as a leaver, before the system calendar period containing their leaving date is closed. For example, if the open period is 26 October to 2 November and an employee leaves on 28 October, enter the end date of their contract before that period closes.
⚠️Important: If you end a contract retrospectively, the employee is not processed correctly as a leaver.
To check the period dates for your company, go to WFM Admin, then click Config and Company and Calendar Config.