If the chatbox is not visible in the bottom-right corner of the screen, it is likely due to insufficient user access permissions.
To manage access to Access EVO , an administrator will need to grant the appropriate permissions. Administrators can manage user accounts, assign features, and configure user product roles within the Members area.
To do this, follow the steps below.
Product role
To assign a user a product role in Access Evo, follow these steps.
In the Members tab, click the three-dot icon.
Click Manage Roles then select a role from one of the drop-down lists.
Click Save Changes.
Features
Depending on your site's configuration, you may also have the ability to assign or remove specific features yourself such as Feed, Copilot.
Each feature on your site will be set up with one of the following settings:
On for all users: Read-only user access.
On by default: With the option to remove user access.
Off by default: With the option to grant user access.
User access
To assign a user access to a feature in Access Evo, follow these steps.
In the Members tab, click the three-dot icon.
Click Manage Features then select a role from one of the drop-down lists.
Click Save Changes.