You can configure Work Patterns in the WFM Admin Dashboard to define working hours and pay codes for your organisation. This guide provides step-by-step instructions to create a new Work Pattern and set standard hours accurately.
Steps to configure work patterns
Before you begin, ensure you have access to the WFM Admin Dashboard with permission to manage configuration settings.
From the dashboard menu, click WFM Admin Dashboard.
Select WFM Configuration.
Click Work Patterns.
Click Add to create a new work pattern.
Enter a unique Code and Description for the work pattern.
Populate the work pattern details, making sure to complete all mandatory fields.
Turn on the Active and Fill Basic Hours toggles.
Click OK.
The configuration screen for Standard Hours will open.
Enter the Standard Hours for the work pattern.
Click Save.
📌Note: The standard hours must match the default times and pay codes set in the General Parameters tab. For example, update or add details for early overtime, standard hours, and late overtime to ensure consistency.