Creating a Reason Code Group (Back Office)
Click CoreTime > System Params > Reference Q-Z > Reason Code Group.
Enter a unique Reason Code Group code.
Enter a relevant Reason Code Group description.
Using the List of Values (LOV), select existing relevant Reason Codes.
Click Save.
Creating a Reason Code (Portal)
Navigate to WFM Admin Dashboard, click on WFM Configuration and find Reason Code and Groups.
Select the Reason Code tab.
Click the Add button.
Enter the required details.
Click OK.
Creating a Reason Code Group and Assigning Reason Codes (Portal)
Navigate to WFM Admin Dashboard click on WFM Configuration and find Reason Code and Groups.
Select the Reason Code Groups tab.
Click the Add Groups button.
Enter the required details.
Click OK.
Select the new group from the Group Code dropdown menu.
Add any desired Reason Codes.
Click Save.
Applying a Reason Code Group to a Pay Code (Portal)
Navigate to WFM Admin Dashboard click on WFM Configuration and find Pay Codes.
Query the relevant Pay Code.
Click View/Edit Pay Code.
In the Summary section, add the Reason Group.
Click Save.