An employee can appear in multiple rows on the Roster Builder when they have more than one Team Area, absence, job title, or qualification assigned to them. Follow the steps below to identify and resolve the cause.
đNote: If employees have multiple team areas, absences, job titles, or qualifications, they will appear in multiple rows on the Roster. This is expected behaviour.
The employee is assigned to multiple Team Areas
If the employee should not be rostered to multiple Team Areas, you can update or remove the assignment using Roster One.
Open Roster One.
Locate the employee record and update or remove the unwanted Team Area entry.
â ď¸Important: Changing the Work Group only stops new roster activity from being generated against the unwanted Team Area. It does not remove roster data that has already been generated for the employee in that Team Area. If duplicate rows persist after the Team Area assignment has been corrected, raise a support case so the existing roster data for the incorrect Team Area can be removed.
The employee has multiple absences recorded
Duplicate absence records can cause an employee to appear more than once on the Roster Builder. Review the employee's absences and remove any duplicates.
Open the employee's record.
Review the absences listed and remove any duplicate entries.
The employee has multiple job titles or qualifications
Multiple job titles or qualifications assigned to an employee will also result in additional rows on the Roster Builder. You can view and edit qualification details from the Workforce Management Toolbar.
Open the Workforce Management Toolbar.
Click Qualifications.
Review the qualifications listed for the employee and remove any that are incorrect or duplicated.
đNote: There are plans to improve this functionality in future versions by adding filters to show multiple rows and display just one row per employee as default.