If a new starter or rehire is not appearing on the roster, their Team Area Start Date may be set to a day mid-week rather than the first day of the roster week. You can resolve this by updating the start date, or by using an alternative method to make the employee visible for an incomplete week.
⚠️Important: If an employee's Team Area Start Date falls mid-week, they will only appear on the roster from the following week. For example, if the roster week begins on 1 May but the employee's start date is 2 May, they will not appear until 8 May.
Before you begin
To update employee details, you need appropriate permissions to access and edit records in both Portal and Back Office.
Update the Team Area Start Date in Portal
To update the Team Area Start Date for the employee in Portal, follow these steps.
Navigate to the WFM Admin Dashboard, then select WFM Person Maintenance.
Query the employee using their name or ID.
Click the three-dot menu and select View.
Go to the Team Area Assignment tab.
Change the Start Date to the first day of the current roster week.
Click Save to apply the changes.
Update the Team Area Start Date in Back Office
To update the Team Area Start Date for the employee in Back Office, follow these steps.
Navigate to Coretime, then select Pers Data, then select Person Team Area.
Query the employee by name or ID.
Update the Start Date to the first day of the current roster week.
Click Save to confirm the change.
Alternative solution for mid-week start dates
If you need to make an employee visible on the roster for an incomplete week without changing their start date, you can use the Roster Details screen instead.
Open the Roster Details screen for a week where the employee is visible.
Select Change Roster.
Add a work pattern (manual inputs) for the previous week on the Team Area where you want the employee to appear.
This creates entries for the incomplete week, allowing you to add shifts.
📌Note: Changing the Team Area Start Date to the first day of the roster week is the recommended approach, as it ensures the employee appears on the roster immediately.