If unapproved appear in the Maintain Hours screen, this is because the employee belongs to a work group with Calculate Clockings enabled, but hasn't clocked in or out.
To resolve this, you can either disable Calculate Clockings from the work group or remove Unapproved Absences automatically. To do this, follow the steps in the relevant section below.
Disable Calculate Clockings on the Work Group
If you don't need the employee to clock in and out of their shifts, you can remove this calculation rule.
Back Office
Click CoreTime then click System Params.
Select Work Groups then search for the relevant work group.
Turn off Calculate Clockings then click Save.
Portal
From the dashboard menu, click WFM Admin Dashboard.
Click WFM Configuration then select Work Groups.
Search for the relevant work group.
Turn off Calculate Clockings then click Save.
Remove Unapproved Absences automatically
If you need the employee to clock in and out of their shifts, you can instead turn on the setting to always remove unapproved absence.
Back Office
Click CoreTime then click System Params.
Select Work Pattern then search for the relevant work pattern.
Under Misc Options 1, turn on the Always Remove Unapproved Absence toggle.
Click Save then click Maintain Hours.
Open the relevant employee's record.
Go to the weeks with unapproved absences.
To clear the absences, click Calculate.
Portal
From the dashboard menu, click WFM Admin Dashboard.
Click WFM Configuration then select Work Patterns.
Search for the relevant work pattern then click the Absence tab.
Turn on the Always Remove Unapproved Absence toggle.
Click Save then click Timesheet Input.
Open the relevant employee's record.
Go to the weeks with unapproved absences.
To clear the absences, click Calculate.