If an HR process is switched to test mode by mistake, leave requests that employees submit while it is in test mode don't reach their managers for approval. Managers can't approve them, and the requests can't be pushed to them again from the system.
What happens to the requests
The requests don't follow the process while the process is in test mode, so they aren't sent to the managers. Support can't update them to send them again.
What to do
Turn the HR process back to its live setting.
Ask each employee who submitted a request during that time to submit it again.
Check that the new requests appear in the managers' approvals.
⚠️Important: Only the employee can resubmit the request. To find the employees affected, run a report on the requests submitted since the process was switched to test mode.