When you action a Missed Clock notification in PeopleXD Workforce Management, the system generates a new timesheet entry based on the employee's assigned work pattern. If the timesheet has already been manually amended, this can result in duplicate entries appearing in your approval screens. Managers who action Missed Clock notifications and admins who review hours need to be aware of this behaviour.
How Missed Clock processing works
When you confirm a Missed Clock notification, the system follows these steps:
It checks the employee's assigned work pattern.
It generates a new timesheet entry for the missed clock day.
It treats this as a new record, not a modification of existing data.
The new record is sent to Approve Hours or Sign Off for review.
This process happens regardless of any previous manual adjustments.
Expected behaviour
This is expected system behaviour.
The purpose of the Missed Clock workflow is to ensure all missing clock events are formally captured and recalculated based on the employee's work pattern. Even if hours were previously edited on the timesheet, the system generates a new entry when the notification is actioned.
Why duplicate entries appear
Duplicate entries typically occur when:
An admin manually amends clockings on the timesheet first.
A manager later actions the Missed Clock notification.
The system generates a new work pattern-based entry.
As a result, both the manual adjustment and the newly generated entry may appear in approval screens.
What managers and admins need to know
Approval impact
Actioning Missed Clock notifications can create additional entries requiring approval or sign-off.
Data accuracy
Review entries carefully in Approve Hours or Sign Off to ensure only the correct hours are processed for payroll.
Recommended practice
To avoid confusion, align admin adjustments with manager actions on Missed Clock notifications where possible.
Key takeaway
Actioning a Missed Clock notification always generates a fresh calculated entry based on the employee's work pattern. If the timesheet has already been manually adjusted, this can result in duplicate entries appearing in approval and sign-off screens.