If an employee’s hours have not transferred to payroll, there may be several causes. Use the following checks and resolutions to identify and fix the issue.
Hours not signed off
Check:
Confirm that the employee’s hours have been signed off.
Resolution:
Sign off the hours, then re-run the payroll process.
Employee paid in advance due to company shutdown
Check:
If the employee was paid in advance (for example, during a company shutdown), no timesheet will exist for this period.
Resolution:
When you next generate timesheets, any outstanding hours — such as overtime — will transfer to PeopleXD Payroll.
Employee marked as ‘Non Generate Timesheets’
Check:
If the employee is set as Non Generate Timesheets, hours will not be generated for payroll.
Resolution:
From the dashboard menu, click WFM Admin Dashboard.
Next to the relevant employee, click the three-dot menu, then click View.
Click Work Group Override.
Next to Non Generate Timesheets, click the three-dot menu, then click Edit Override.
Turn on the Non Generate Timesheets toggle, then click OK.
Pay code configured as ‘Group Non Payroll’ pay code
Check:
If the pay code is set as a Group Non Payroll pay code, the hours will not transfer.
Resolution:
Click CoreTime, then click System Params.
Click Ref D-J, then click Group Non Payroll Codes.
Click Group Non Payroll Code Details, then click Next.
Remove the pay code in question, then click Save.
Employee’s work group not set to generate timesheets
Check:
If the employee’s work group is not set to generate timesheets, their hours will not process.
Resolution:
From the dashboard menu, click WFM Admin Dashboard.
Click WFM Configuration, then click Work Groups.
Next to the relevant work group, click the three-dot menu, then click View/Edit Work Group.
Toggle on the Generate Timesheets option, then click Save.
Work group not included when generating timesheets in test mode
Check:
If the work group was not included in the To & From Work Group range during test mode, hours will not transfer.
Resolution:
Include all relevant work groups in the To & From Work Group range when generating timesheets in test mode.
Employee not set up in CorePay
Check:
If the employee is not set up in CorePay, hours cannot be transferred.
Resolution:
Add the employee to CorePay, then re-run Generate Timesheets.
Hours processed to a different payroll period
Check:
The week for which Generate Timesheets was executed may have been processed into a different payroll period.
Resolution:
Click CoreTime, then click System Params.
Click Calendars, then click System Calendars.
Search for the Company Code, then click User Defined Periods.
Search for the Calendar Code, then untick the period in question.
Click Save.
No shift assigned to timesheet
Check:
If hours are added to a timesheet without an associated work pattern, they will not transfer to payroll — even if signed off.
Resolution:
Remove the hours, assign a shift, then resubmit the timesheet.