If an employee clocks in every weekday, but their default hours are not calculating on timesheets, it is likely because the "Calculate Default Hours" parameter is set incorrectly. To fix this, please follow the steps below.
Navigate to the WFM Admin Dashboard
Select WFM Configuration
Click on Work Groups
Using the 3-dot menu for the relevant Work Group, click View/Edit Work Group
Select the General Parameters tab
Navigate to the Calculation section and location Calculate Default Hours
Using the drop-down menu, select Must Clock Once