Unapproved absences appear on the Maintain Hours screen when an employee belongs to a work group with Calculate Clockings enabled but has not recorded clockings for their shift.
You can resolve this by disabling Calculate Clockings on the work group, or by enabling Always Remove Unapproved Absence on the relevant work pattern.
đNote: Choose the option that best suits how you manage employee clockings.
Disable Calculate Clockings on the work group
If employees do not need to clock in and out for their shifts, you can remove the clocking calculation rule.
To disable Calculate Clockings:
From the dashboard menu, click WFM Admin Dashboard.
Click WFM Configuration then select Work Groups.
Search for the relevant work group.
Turn off Calculate Clockings.
Click Save.
Remove unapproved absences automatically
If employees still need to clock in and out, you can enable Always Remove Unapproved Absence instead.
To enable this setting:
From the dashboard menu, click WFM Admin Dashboard.
Click WFM Configuration then select Work Patterns.
Search for the relevant work pattern.
Click the Absence tab.
Turn on Always Remove Unapproved Absence.
Click Save.
Clear existing unapproved absences
Once you have enabled Always Remove Unapproved Absence, recalculate the relevant timesheets to remove any existing absences.
Click Timesheet Input.
Open the relevant employeeâs record.
Go to the weeks containing unapproved absences.
Click Calculate to remove the absences.