If a leave request still shows as pending and the days have not returned to the employee's balance, check who cancelled it. The actions you can take depend on who cancelled the request.
Requests cancelled by the employee
Only employees can cancel a leave request. A manager or admin cannot approve or reject a request that the employee has cancelled.
Requests approved or rejected by a manager or admin
You can change a request that a manager or admin has approved or rejected on the Bulk leave approval screen. Admins can open it from the WFM Admin Dashboard. Managers with manager rights only can use Workforce Management.
⚠️Important: Do not delete the absence directly from the absences screen to work around a pending request. Use the Bulk leave approval screen instead.