If managers can no longer delegate their access or roles, and the delegation dropdown is empty, the cause can be a product access setting rather than a delegation restriction. Start by checking the product access setting, then check the delegation restrictions.
Check the product access setting
The Delegation widget is an Expense product widget. For it to work, access to the Expense product must be set to Y on the product access parameter (cp_product_access). If it is set to N, the dropdown is empty.
The setting is controlled in the Product Access Restriction Options widget. It is not controlled by menu profiles or menu options, and it applies to everyone on the system.
To fix the issue, turn the missing product access back on.
⚠️Important: This setting should not normally be changed. If you are not sure who changed it, ask your People Operations team. If you cannot find the setting in the Portal, contact support, because it can be updated by script.
Check the delegation restrictions
If the product access setting is correct, check these parameters in CorePortal, under Admin Settings: cp_app_del_org_role_or and cp_app_del_org_group_or. Make sure each is set for the correct org role and org group, then click Save.
You can also check the Delegation Org Role Restriction option under WFM Configuration on the WFM Admin Dashboard.