If an employee is missing from a Kiosk, this is usually caused by access or configuration issues (see related articles below). However, if those checks don't resolve it, the Kiosk device itself may be offline.
Check whether the Kiosk is offline
A Kiosk needs to be online to synchronise employee data. If an employee was added, or their access was changed, while the Kiosk was offline, the Kiosk will not show that employee until it successfully synchronises again.
Confirm the Kiosk's connection status.
If the Kiosk is offline, ask your IT team to review its network connection.
Once the Kiosk is back online and has synchronised, check again whether the employee appears.
Still not showing after the Kiosk is back online
If the employee still doesn't appear after confirming the Kiosk is online and has synchronised, check menu profile, personnel access, and Workforce Management system user setup as described in related access articles, or raise a case with support.