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When escalating a case, please use the following chart below, depending on the technical skill level (IC level) you believe is required to resolve the issue. <br> 

Escalate a support case

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Level 1	Email to Salesforce Case Update the case, requesting for it to be escalated.
Level 2	Contact our Escalation Mailbox, monitored Mon-Fri, each week by our support leadership team. [email protected]
Level 3	Contact the relevant Support Team Leader Payroll, Expense and Pensions: [email protected] Portal and Service account issues: Please contact your account manager. WFM: [email protected] People Management, Recruitment and Talent: [email protected]
Level 4	Contact Support Manager Payroll, Expense and Pensions: [email protected] People Management, Recruitment, Talent and WFM : [email protected]