This guide explains how to resolve issues where bank or public holidays are incorrectly appearing, missing, or not being deducted when recording absences in the Record Absence Details calendar.
Why this happens
This issue usually occurs due to one of the following reasons:
Cause | Description |
Incorrect Holiday Scheme assigned | The employee is in a Work Group linked to the wrong Holiday Scheme. |
No Holiday Scheme assigned | The employee’s Work Group is not linked to any Holiday Scheme. |
Holiday Scheme set at Balance level | The employee’s annual leave balance is linked to a Holiday Scheme, which overrides the Work Group setup. |
How to resolve the issue
Option 1: Assign a Holiday Scheme to an employee via Work Group Override (Back Office)
Go to CoreTime.
Select Pers Data, then Person Maintenance.
Search for the employee.
Click Work Group Override.
Assign the correct Holiday Scheme.
Click Save.
Option 2: Assign a Holiday Scheme to an employee via Work Group Override (Portal)
Navigate to the WFM Admin Dashboard.
Go to WFM Person Maintenance.
Locate the employee, click the ellipsis (...), then select View.
Select Work Group Override.
On the line for Holiday Scheme, click the ellipsis (...), then select Edit Override.
Select the correct Public Holiday Scheme and click OK.
Option 3: Remove the Holiday Scheme from the employee’s balance
Move the employee to a balance that is not using a Holiday Scheme, or
Manually adjust the hours to counter the Public Holiday Entitlement deduction.
⚠️Warning: Removing the Holiday Scheme from the balance will affect all employees assigned to that balance. No Public Holiday FTE deductions will occur for anyone using this balance.
If Public Holidays are not calculating when booking Annual Leave
Check if the employee's Work Group has the correct Holiday Scheme assigned.
To assign a Holiday Scheme at Work Group level:
Go to the WFM Admin Dashboard.
Select WFM Configuration.
Click Work Groups.
Search for the Work Group.
Click the ellipsis (...) and select View/Edit Work Group.
On the General Parameters tab, select the correct Holiday Scheme from the drop-down list.
Click Save.
⚠️Important: After updating the Holiday Scheme, cancel and re-enter the absence to trigger the correct calculation.